1. Overview

Waayan Housewares Trading LLC (“Waayan”, “we”, “our”, “us”) is committed to delivering your homeessential products quickly, safely, and reliably across the UAE.
This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at waayan.ae.
Our goal is to provide a smooth, transparent, and customerfriendly delivery experience.

2. Delivery Coverage Across the UAE

We deliver to all major cities and regions within the United Arab Emirates, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah

For remote areas, delivery times may vary.

3. Order Processing Time

Orders placed on waayan.ae are processed within 2–3 business days. Processing includes:

  • Order verification
  • Product quality check
  • Packaging
  • Handover to courier partners

Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery Timeframes

Estimated delivery times after dispatch:

  • Dubai: 1–2 business days
  • Sharjah & Ajman: 2–3 business days
  • Abu Dhabi: 2–4 business days
  • Other Emirates: 3–5 business days

Delivery times may vary due to weather, logistics, or highvolume periods.
Learn more about Retail Delivery Timelines.

5. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Order size and weight
  • Promotional offers or freeshipping eligibility

From time to time, Waayan may offer free shipping promotions across the UAE.

6. Order Tracking

Once your order is dispatched, you will receive:

  • A confirmation email
  • A tracking number (if applicable)
  • Courier details

You can monitor your shipment until it reaches your doorstep.

7. Delivery Attempts

If the courier is unable to deliver your order:

  • A second delivery attempt will be made
  • You may be contacted for updated delivery instructions
  • Orders may be returned to Waayan if delivery fails repeatedly

Customers are responsible for providing accurate delivery information.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide photos and order details
  • We will arrange a replacement or solution promptly

9. Delivery Restrictions

We do not ship to:

  • PO Boxes
  • International addresses
  • Locations restricted by courier partners

For special delivery requests, contact our support team.

10. Delays & Unexpected Issues

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier capacity
  • Technical issues

Waayan will always work to minimize delays and keep you informed.

11. Contact Information

For shippingrelated questions or support, reach us at:
Waayan Housewares Trading LLC Dubai, United Arab Emirates
Email: info@waayan.ae
Website: https:waayan.ae