Terms & Privacy Policy

Terms of Service

1. Overview & Operational Scope

Welcome to Waayan (waayan.ae), operated by Waayan Housewares Trading LLC. By accessing our boutique, purchasing products, or engaging our concierge services, you agree to be bound by these terms, operational guidelines, and UAE commercial regulations.

2. Product Specifications & Pricing

  • All prices displayed on waayan.ae are denominated in United Arab Emirates Dirham (AED) and include applicable UAE Value Added Tax (VAT).
  • While we endeavor to showcase product dimensions, finishes, and colors with absolute fidelity, slight variations in artisanal metalwork, ceramic glazes, and glassware may occur naturally.
  • We reserve the right to modify pricing, update product specifications, or cancel orders arising from catalog typographical errors or unexpected inventory depletion.

3. Payment & Order Confirmation

Orders are confirmed upon successful authorization through our encrypted, PCI-DSS-compliant payment partners (supporting Visa, Mastercard, American Express, Apple Pay, and Samsung Pay). Waayan Housewares Trading LLC reserves the right to decline or verify any transaction flagged for suspected fraud or unverified billing details.

Privacy Policy

4. Data Collection & Usage

To fulfill boutique orders, arrange secure white-glove transport across the seven Emirates, and deliver customer support, we collect:

  • Contact & Delivery Details: Customer name, phone/WhatsApp number, billing address, and precise UAE shipping address.
  • Transaction Records: Payment confirmation references (we do not process or retain raw credit/debit card numbers on our local servers).
  • Concierge Communications: Order notes, special delivery instructions, and product inquiries.

We never sell, lease, or monetize customer data. Your information is shared strictly with certified delivery partners and payment processors solely for order execution.

Cookie & Tracking Policy

5. Cookie Policy

waayan.ae uses essential and analytical cookies to provide a smooth, secure shopping experience:

  • Essential Cookies: Necessary for core e-commerce functions, such as maintaining items in your shopping bag, preserving language preferences (English/Arabic), and securing the checkout gateway.
  • Analytics & Performance Cookies: Help us monitor site speed, analyze traffic patterns, and optimize user navigation.
  • User Control: You can modify your browser settings to decline non-essential cookies at any time; however, disabling essential cookies may impact checkout functionality.

6. Legal Concierge Inquiries

For questions regarding these terms, privacy practices, or cookie usage, contact our administration at sale@waayan.ae or visit any of our flagship retail boutiques in Dubai, Abu Dhabi, or Sharjah.